Encore Live Privacy Policy

Effective Date: 2026-01-10 Last Updated: 2026-10-08

This Privacy Policy explains how Encore Live ("Encore Live", "we", "us") collects, uses, and shares information when you use the Encore Live website, the Encore Live mobile applications, and related services (the "Service").

1. Information We Collect

1.1 Information You Provide

• Account information. When you sign in with Google, we receive your email address and the basic profile Google shares (your name and profile picture). We never receive your Google password.
• Profile information. A unique display name (required), and optionally a profile photo, a short bio, and the city and country you choose for your profile.
• User Content. The shows you mark as attended or plan to attend, ratings, comments and replies, favorites, collections, artists and people you follow, users you block, reports you submit, and concert history you import from setlist.fm using the setlist.fm username you provide.
• Messages to us. If you send us a problem report or write to us, we receive what you write and the account details needed to answer you.

1.2 Information We Collect Automatically

• Usage analytics. We use PostHog to understand how the Service is used. It receives the pages and screens you visit, the actions you take, the text of searches you run in the Service, your Encore Live user ID once you sign in, a random identifier stored on your device, and your IP address, from which an approximate location may be derived. We do not record your screen or sessions, and we do not use analytics data for advertising.
• Diagnostics. We use Sentry to receive error reports and Vercel Speed Insights to measure performance. Error reports do not include your identity unless you send us a problem report.
• Request logs. Our hosting and content-delivery providers keep technical logs of requests (such as IP address, browser or app version, and the page requested) to operate and secure the Service.
• On your device. The Service stores your session and local preferences on your device so you stay signed in.

We do not collect your precise location, your contacts, hardware device identifiers, or the advertising ID.

2. How We Use Information

We use information to:

• provide and operate the Service, including showing your concert history and the concerts near the city you choose;
• show your profile and content to other users as described in Section 3;
• keep the Service safe, including reviewing reports and enforcing our Terms;
• understand usage and fix problems, so we can improve features and performance;
• send you occasional beta updates and feedback invitations, only if you opt in (off by default; you can turn it off at any time); and
• comply with legal obligations.

3. How We Share Information

• Other users. Your display name, profile photo, bio, city, attended shows, ratings, comments, and follows are visible to other users of the Service.
• Service providers that process data on our behalf: Supabase (authentication, database, and storage), Vercel (hosting and performance measurement), Cloudflare (DNS and content delivery), PostHog (product analytics), and Sentry (error reporting).
• Google, as the sign-in provider you choose.
• setlist.fm, when you import your history with the setlist.fm username you provide. We also request public setlist data from setlist.fm to display concerts.
• Legal and safety, when required by law or to protect the rights and safety of our users and others.

We do not sell your personal information, and we do not share it for advertising.

4. Data Retention and Deletion

We keep your account and User Content while your account is active.

You can delete your account from Settings → Delete account (/settings/delete-account) in the app or on the website. Processing starts automatically when you submit the request and retries temporary failures. We aim to complete the deletion within 30 days. It removes your account, your profile and photos, and the content you created. Instructions are also available at https://www.encorelive.co/account-deletion.

After an account is deleted, we keep:

• a record that the deletion request was fulfilled, linked to an internal identifier rather than to your profile;
• copies of content other users reported, so that moderation decisions can be reviewed;
• security and request logs, for a limited period; and
• analytics events and error reports linked to your former user ID, which PostHog and Sentry keep for their standard retention periods. You can ask us to delete them by writing to [email protected].

Shared concert and setlist reference data that does not identify you may remain.

5. Your Choices and Rights

• Update your profile information in the app at any time.
• Delete content you created where the app allows it.
• Block other users and report content or profiles.
• Turn optional email updates on or off.
• Delete your account as described in Section 4.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, or to object to certain processing. To exercise these rights, contact us at [email protected]. If you are in Argentina, you may also contact the Agencia de Acceso a la Información Pública, the authority responsible for enforcing Law 25.326 on personal data protection.

6. Security

Data is encrypted in transit between your device and the Service (HTTPS). Access to personal data is limited to the services and people who need it to operate the Service.

7. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

8. International Transfers

Our service providers may process your information in countries other than your own, including the United States. We take steps to protect your information in accordance with this Policy.

9. Third-Party Links

The Service links to third-party sites (for example setlist.fm, Spotify, and ticket sellers). We are not responsible for their privacy practices. Please review their policies.

10. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice in the Service or by other reasonable means.

11. Contact

Questions about this Policy can be sent to:

[email protected]